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Evidence Guide: ICTSAS306 - Maintain equipment and software

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTSAS306 - Maintain equipment and software

What evidence can you provide to prove your understanding of each of the following citeria?

Determine and undertake required equipment maintenance

  1. Examine and review specified equipment and maintenance procedures in order to determine those procedures that can be handled internally
  2. Organise and undertake internal maintenance as specified in the maintenance procedures
  3. Report problems promptly to appropriate person
Examine and review specified equipment and maintenance procedures in order to determine those procedures that can be handled internally

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise and undertake internal maintenance as specified in the maintenance procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report problems promptly to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Diagnose and repair faults

  1. Assess an existing problem situation and identify the main problem area
  2. Test suspected faulty equipment or software for possible failures or performance degradation, using available technology
  3. Analyse the test results
  4. Review historical fault data for information of relevance to existing faults
  5. Develop plans, with prioritised tasks and contingency arrangements for the repair or replacement of faulty equipment or software, with minimum disruption to client
  6. Liaise with appropriate person to obtain approval for the plans
  7. Obtain necessary components and repair equipment or software in a timely, organised manner, following work health and safety (WHS) standards
Assess an existing problem situation and identify the main problem area

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test suspected faulty equipment or software for possible failures or performance degradation, using available technology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse the test results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review historical fault data for information of relevance to existing faults

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop plans, with prioritised tasks and contingency arrangements for the repair or replacement of faulty equipment or software, with minimum disruption to client

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with appropriate person to obtain approval for the plans

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain necessary components and repair equipment or software in a timely, organised manner, following work health and safety (WHS) standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update documentation and make recommendations for future maintenance

  1. Record maintenance and fault data and equipment modifications, according to organisational standards
  2. Identify and report instances where preventative measures are needed
  3. Review and update maintenance and fault data, and report outcomes periodically to appropriate person
Record maintenance and fault data and equipment modifications, according to organisational standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and report instances where preventative measures are needed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and update maintenance and fault data, and report outcomes periodically to appropriate person

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine and undertake required equipment maintenance

1.1 Examine and review specified equipment and maintenance procedures in order to determine those procedures that can be handled internally

1.2 Organise and undertake internal maintenance as specified in the maintenance procedures

1.3 Report problems promptly to appropriate person

2. Diagnose and repair faults

2.1 Assess an existing problem situation and identify the main problem area

2.2 Test suspected faulty equipment or software for possible failures or performance degradation, using available technology

2.3 Analyse the test results

2.4 Review historical fault data for information of relevance to existing faults

2.5 Develop plans, with prioritised tasks and contingency arrangements for the repair or replacement of faulty equipment or software, with minimum disruption to client

2.6 Liaise with appropriate person to obtain approval for the plans

2.7 Obtain necessary components and repair equipment or software in a timely, organised manner, following work health and safety (WHS) standards

3. Update documentation and make recommendations for future maintenance

3.1 Record maintenance and fault data and equipment modifications, according to organisational standards

3.2 Identify and report instances where preventative measures are needed

3.3 Review and update maintenance and fault data, and report outcomes periodically to appropriate person

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine and undertake required equipment maintenance

1.1 Examine and review specified equipment and maintenance procedures in order to determine those procedures that can be handled internally

1.2 Organise and undertake internal maintenance as specified in the maintenance procedures

1.3 Report problems promptly to appropriate person

2. Diagnose and repair faults

2.1 Assess an existing problem situation and identify the main problem area

2.2 Test suspected faulty equipment or software for possible failures or performance degradation, using available technology

2.3 Analyse the test results

2.4 Review historical fault data for information of relevance to existing faults

2.5 Develop plans, with prioritised tasks and contingency arrangements for the repair or replacement of faulty equipment or software, with minimum disruption to client

2.6 Liaise with appropriate person to obtain approval for the plans

2.7 Obtain necessary components and repair equipment or software in a timely, organised manner, following work health and safety (WHS) standards

3. Update documentation and make recommendations for future maintenance

3.1 Record maintenance and fault data and equipment modifications, according to organisational standards

3.2 Identify and report instances where preventative measures are needed

3.3 Review and update maintenance and fault data, and report outcomes periodically to appropriate person

Evidence of the ability to:

undertake maintenance according to maintenance procedures

identify and resolve a defined range of equipment and software problems

maintain accurate records according to organisational guidelines.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

identify and describe equipment and software maintenance practices

identify help-desk response level escalation procedures

describe the operation and purpose of specified equipment

identify and describe the operation of technical diagnostic tools

identify quality assurance practices

identify relevant service level agreements (SLAs) to determine conditions of the SLA cover

describe client warranty claims, repair or replacement procedures

identify system's current functionality

describe organisational work health and safety (WHS) procedures.